Genesys Administrator Extension eLibrary is a series of eLearning episodes which can provide students with an introduction to Genesys Administrator Extension (GAX). Topics available for students to learn: Agent and Group management, Audio Resource Management, Operational Parameter use and configuration, Remote Software Deployment, General Configuration using the Configuration Manager component of GAX. Using explanations, demonstrations, and click-through simulations students learn essential skills in GAX within each episode.
Course Topics
1. GAX Overview Module
Describe the GAX architecture and which Genesys components work with GAX
Successfully log in to GAX
Describe the major sections of the GAX user interface
2. GAX Account Management Module (Primary Audience: business user)
Describe basic account management (Accounts menu topics) in GAX and demonstrate ability to update user accounts,
agent groups, agent skills, roles, capacity rules and access groups
Use bulk change sets
3. GAX Using Operational Parameters Module (Primary Audience: business user)
Identify how a Genesys routing application or routing strategy works with a business case and GAX’s operational
parameter management
Set values in parameter groups to determine how GAX will function when calls are routed
4. GAX Creating Operational Parameters Module (Primary Audience: consultants)
Create parameters, group templates, and parameter groups in GAX
Understand how routing applications implement parameters
Describe how a routing application must be built to incorporate operational parameters
5. GAX Audio Resource Management Module (Primary Audience: consultant)
Create audio resources in GAX and import pre-recorded audio files
6. GAX Configuration Manager Module (Primary Audience: business user)
List and describe some of the contact center objects defined in Genesys
Create and modify objects using Genesys Administrator Extension
7. GAX Deployment Module (Audience: consultant)
Describe the install and configure process of GAX using Setup Mode
Create a role for a GAX user
Install and configure Genesys Administrator Extension (GAX) into a Windows Server 2008 environment containing
Genesys 8.1 Framework using Setup Mode
Describe the process for adding plug-ins to GAX
Describe the install process for IP Packages with GAX
Describe the use of SPD files
Prerequisites
Courses Required
- Framework Deployment (FWK8x-DPL) [for Deployment Module]
1. GAX Overview Module
Describe the GAX architecture and which Genesys components work with GAX
Successfully log in to GAX
Describe the major sections of the GAX user interface
2. GAX Account Management Module (Primary Audience: business user)
Describe basic account management (Accounts menu topics) in GAX and demonstrate ability to update user accounts,
agent groups, agent skills, roles, capacity rules and access groups
Use bulk change sets
3. GAX Using Operational Parameters Module (Primary Audience: business user)
Identify how a Genesys routing application or routing strategy works with a business case and GAX’s operational
parameter management
Set values in parameter groups to determine how GAX will function when calls are routed
4. GAX Creating Operational Parameters Module (Primary Audience: consultants)
Create parameters, group templates, and parameter groups in GAX
Understand how routing applications implement parameters
Describe how a routing application must be built to incorporate operational parameters
5. GAX Audio Resource Management Module (Primary Audience: consultant)
Create audio resources in GAX and import pre-recorded audio files
6. GAX Configuration Manager Module (Primary Audience: business user)
List and describe some of the contact center objects defined in Genesys
Create and modify objects using Genesys Administrator Extension
7. GAX Deployment Module (Audience: consultant)
Describe the install and configure process of GAX using Setup Mode
Create a role for a GAX user
Install and configure Genesys Administrator Extension (GAX) into a Windows Server 2008 environment containing
Genesys 8.1 Framework using Setup Mode
Describe the process for adding plug-ins to GAX
Describe the install process for IP Packages with GAX
Describe the use of SPD files